Strategy Webinar Series: The Journey towards Customer Centric Maturity – Benefits and a Blueprint

November 23, 2024

The second session of Strategy Webinar Series was delivered on 23 November 2024 by Mr. Jordan Shapiro, Principal of Level5 Strategy on the topic “The Journey towards Customer Centric Maturity – Benefits and a Blueprint”.
A huge thanks to our speaker for presenting the journey organizations typically take to become more customer-centric by highlighting Characteristics of Customer Centric Organizations and Benefits of Customer-Centric Maturity.
We also thank all the attendees who joined the session individually and as a group, especially for contributing many thoughtful questions.