Strategy Webinar Series: The Journey towards Customer Centric Maturity – Benefits and a Blueprint

November 23, 2024

📅 23 November 2024 (Saturday)
🕗 9:30 am – 11:00 am (Myanmar Time)
🏨 Zoom Online
🌐 English Language

 

About the Webinar

Mature customer-centric organizations are proven to be more resilient and to perform better than their less mature peers. In this discussion we will frame the journey organizations typically take to become more customer-centric and highlight the benefits realised by those who succeed.  

 

Speaker’s Profile

Jordan is a Principal at Level5 Strategy, a leading boutique consulting firm that helps clients build ‘strategies that stick’. He is passionate about inspiring growth, accelerating value, and shaping culture, while helping businesses make and consistently keep their promises to their customers.

Jordan started his career as an engineer on NASA’s Space Shuttle program (with two missions in Mission Control) before shifting into consulting with a large global firm following his MBA. He has also held executive roles in Strategy, Customer Experience, and Data & Analytics at Canada’s largest telecommunications company, before moving back into consulting. Jordan’s core areas of focus include strategy and integrated planning, customer-centric transformation, and leadership and change management.

With over 20 years of experience in various sectors and domains, and as both a corporate executive and an advisor, Jordan has a proven track record of helping clients and teams make better, data-driven decisions and execute them at scale to deliver sustainable, profitable growth and exceptional value.

Jordan holds an MBA from London Business School and a B.A.Sc. in Aerospace Engineering from the University of Toronto.